Thanks for being a Sleep Deeper with Olivia member! We love having you as part of our empowering community and your privacy is important to us. We are committed to protecting your privacy so want to share the following information, which outlines the information we collect from you, how we use this information, and your rights in relation to this.

We are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), the General Data Protection Regulation (EU) 2016 / 679 (GDPR) and in accordance with other applicable privacy laws.

By providing us with your Personal Information in one of the ways described below or by using our Application or Website (located at https://sleepdeeperapp.com ) or interacting with us in one of the ways set out below, you consent to us collecting, storing, using and disclosing your Personal Information, including information about your health in accordance with the terms of this Policy.

The terms, Service, Application and Sleep Deeper with Olivia and Your Submissions in this Policy carry the same meaning as defined in the Terms of Use available on our Website at https://sleepdeeperapp.com/terms

We reserve the right to change this Privacy Policy from time to time by publishing the revised Privacy Policy on our Website. We encourage you to check this page for the most recent version of the Policy.

1 Who is Sleep Deeper with Olivia?

1.1 When we refer to ‘we’, ‘us’ and ‘Sleep Deeper with Olivia”, this means The Sleep Retreat PTY LTD (ABN 29673751454 / ACN: ‭673751454) and any wholly owned subsidiaries. We are based at our office in NSW, Australia.

2 What information do we collect?

2.1 Personal Information

Personal Information (or Personal Data) is information or an opinion that identifies you, or from which you can be reasonably identified, or as otherwise defined by applicable legislation.

Sleep Deeper with Olivia collects and stores Personal Information including:

      (a) your name;      (b) your email address;      (c) your address, including shipping address;      (d) your age and date of birth;      (e) your gender;      (f) your log-in details and password;      (g) your health information, fitness and sleep history;      (h) any information you voluntarily share with us when you interact with us via phone, email, social media or other forms of communication;      (i) any other information provided voluntarily by you;      (j) your response to surveys, competitions and promotions;      (k) your marketing preferences such as whether you’d like to receive communications from us;      (l) if you are a candidate for employment, we may collect additional information that is relevant to your employment such as work and education history; and/or      (m) information automatically collected when you visit our Website, for example what type of device and browser you are using, as well as your location.

2.3 Location Data

The Application, with your explicit consent, may access and use your location data while the Application is in use or is continuing to operate in the background on your device.

2.4 Children

We are committed to protecting the privacy of children. The Website, Service, and the Application are not directed at individuals under 18 years of age. Sleep Deeper with Olivia does not knowingly collect personal information from anyone under the age of 18.

If you become aware that personal information of an individual under the age of 18 has been disclosed to us, please contact us using the details at the bottom of this Policy so that we can delete that information.

3 Cookies

3. Cookies and Related Tracking Technologies3.1. Like many websites and applications, we use cookies and similar tracking technologies (e.g., local storage, device identifiers, and SDKs) to personalize and streamline your experience with us. This is because we want to provide you with the best and easiest experience possible when you’re using our Website and Application.

The types of tracking technologies we use include:(a) Performance technologies: Necessary for our Website and Application to operate, such as enabling secure logins and ensuring access.(b) Analytical technologies: Allow us to monitor user activity across the Website and Application, including which features are accessed and how often, to help us optimize your experience.(c) Targeting technologies: Enable us to track your journey and offer personalized content and marketing across platforms like Google or Facebook.(d) Third-party technologies: These include integrations with companies like Google Analytics and Facebook, which assist us in improving functionality and bringing you relevant offers and content.

3.2. Customizing Cookie PreferencesYou have the choice to customize your use of cookies or similar tracking technologies through your browser settings for the Website, or through your device’s privacy settings for the Application (e.g., iOS or Android permissions). Please note that disabling these technologies may limit your ability to use certain features of the Sleep Deeper with Olivia Website or Application.

3.3. Additional InformationYou can find more about cookies and tracking technologies on the following third-party sites:(a) Office of the Australian Information Commissioner (OAIC) - https://www.oaic.gov.au/privacy/your-privacy-rights/advertising-and-marketing/targeted-advertising;(b) Your Online Choices: https://youronlinechoices.com.

4 How do we collect your information?

4.1 Most of our data in relation to you comes from collecting it directly from you. Personal Information is collected from you when you:

      (a) sign up, download or subscribe to Sleep Deeper with Olivia;      (b) become a member or join specific offering such as a masterclass or undertake a trial of the Application;      (c) engage with the Service;      (d) visit our Website or use the Application;      (e) create an account with us;      (f) sign up to receive our tips, offers and marketing emails;      (g) sign up for or attend a Sleep Deeper with Olivia event;      (h) interact with us in any way via social media, including, for example, by following us on   Instagram or joining our private Facebook or Instagram community;      (i) contact us via phone, email, letter, social media or any other forum;      (j) enter a competition or promotion;      (k) respond to a survey;      (l) consent to third parties sharing data with us; and      (m) complete forms as part of an employment application.

4.2 We may, from time to time, work with third parties who assist us in our business, including to provide the Services, and may collect your data including health, sleep or general wellness information from that third party. We take steps to ensure that any data we collect from third parties is shared with us with your permission.

5 Why do we collect your information?

5.1 We want to give you the best experience possible when interacting with us and using the Sleep Deeper with Olivia Service. We collect information primarily to allow you to use the Application as well as enjoy the benefits of the Sleep Deeper with Olivia programs.

5.2 We collect your information for the following purposes:

      (a) to allow you to access the Services;      (b) to tailor our Services to you;      (c) to be able to contact you in the case of any queries;      (d) to contact you to participate in competitions, promotions or surveys;      (e) to inform our marketing and business strategy;      (f) to promote our business;(g) to assist you to assess, maintain, improve or manage your health, sleep and overall     wellness;      (h) to personalise and customise your experience on our Website and Application; and      (i) for fraud prevention purposes.

5.3 We may use your Personal Information to send you marketing messages as well as keep you updated on all things Sleep Deeper with Olivia where you have consented to receive such communications or would reasonably expect to receive such communications, and you have not requested to cease receiving such communications. You can unsubscribe from these marketing messages at any time by clicking the ‘unsubscribe’ link in our marketing emails or by emailing us at [email protected] Please note that it may take a few days for our systems to update and you may receive marketing messages while they update.

5.4 What happens if we are unable to collect your Personal Information?

If we are unable to collect your Personal Information, we may not be able to fulfil our obligations to you including providing the Service. We may not be able to provide you with goods and services, or answer enquiries about the goods and services we provide. Your experience when interacting with us may be delayed or not as efficient as we would like. We also will be unable to keep you informed of the latest updates, promotions, rewards, competitions and marketing messages.

5.5 We will provide you with the opportunity of remaining anonymous or using a pseudonym in your dealings with us where it is lawful and practicable. Generally, it is not practicable or lawful for us to deal with individuals anonymously or pseudonymously.

6 Disclosure and Sharing of your data

6.1 We will not sell Personal Information we collect about you to any third parties. However, we may share some of your data with our third-party partners for commercial purposes to run our business and to fulfill any of the purposes listed above, for example, fraud prevention providers, website and data hosting and logistics and freight providers. Information relating to your health, sleep and wellness will only be used for a purpose other than as expressly specified in this policy, or directly related to a purpose expressly specified in this policy, after we obtain your consent.

When we share your data, our partners are bound by applicable privacy laws and regulations and we take reasonable steps to ensure that they only use your data for the purposes agreed with us.

6.2 Your Personal Information may be shared with the following partners (who may, at times, be located outside Australia):

(a) our employees, contractors or service providers where necessary to provide goods and services to you;(b) our business advisors including accountants, lawyers and other business professionals where reasonably required for them to fulfill their obligations to us or to advise us;(c) our business partners who collaborate with us to provide goods and services, as well as marketing messages; and(d) if required by law to any person or body authorised by such law.

6.3 Your Personal Information may be disclosed to third parties if disclosure is required by law. If we sell our business, or we have a change in control, your Personal Information will be disclosed and transferred to the new owner/controller for that purpose.

6.4 We are not liable for any loss, damage or claim arising out of a third party’s use of your Personal Information where we were authorised by you or by law to provide that third party with your Personal Information.

7 Do we disclose your information overseas?

7.1 Sleep Deeper with Olivia is based in Australia. As a result, the majority of our service providers are also based in Australia. However, Sleep Deeper with Olivia may, from time to time, disclose your information to our third party services providers that may have international infrastructure and/or that may store data overseas.

7.2 Examples of when your Personal Information may be shared overseas include:

(a) for storage purposes. Our main data storage systems are based in New South Wales, Australia; however, we also store data in servers based in the United States of America and throughout Europe;(b) in order for our third-party service providers who assist us with our business to undertake required work. For example, our software providers have, from time to time, been based overseas including in India; or(c) to collaborate with overseas partners from time to time.

7.3 We only ever disclose your Personal Information outside the jurisdiction where it was collected where we are permitted to do so under applicable laws. This means we have taken necessary steps to keep your information safe, and to protect it against misuse, interference, or loss, and from unauthorised access, modification, or disclosure.

8 Storage and Protection of your data

8.1 We take every effort to store your Personal Information safely and protect it against misuse, interference or loss, and from unauthorised access, modification and disclosure. We may hold your Personal Information either in electronic or hard copy form.

8.2 When we store information electronically, this may be on our computer systems, databases, software programs, internet servers and hosted internet solutions. We take every effort to keep your information safe in accordance with relevant government regulation and requirements. Our servers, computer systems and internet hosting are protected through security systems including physical locks, firewalls, security systems and are encrypted with passwords both in rest and in transit.

8.3 When we store information in hard-copy we store that information in a location which is locked and to which access is restricted to only authorised personnel that need to access the information for a legitimate purpose.

8.4 While we take all reasonable precautions to protect your Personal Information, we exclude all liability for the consequences of any unauthorised access, use or disclosure of Personal Information to the maximum extent permitted by law.

9 Retention and Deletion of Data

9.1 We retain your Personal Information for as long as is needed for us to fulfill our obligations to you, for example to provide goods or services, or to provide marketing messages while you are subscribed. We may also need to store your Personal Information to comply with any tax or legislative requirements. When we no longer need to store your data for these reasons, we will either delete it to the extent technically practical, or anonymise it.

9.2 When you unsubscribe from our marketing communications, we will no longer contact you with marketing messages. However, this will not remove your Personal Information from our systems. If you would like for us to completely remove your Personal Information, you can email [email protected] at any time.

10 Your access to your Personal Information

10.1 You have the right to access your Personal Information stored by us at any time. Please email [email protected] to make this request. Please note that it may take us a few days to respond to your request.

10.2 You have the right to be informed about how your Personal Information is being used and we will seek to advise you when our Privacy Policy changes. You may also contact us at any time to ask questions about your Personal Information, or to update your details at [email protected].

10.3 We take reasonable steps to ensure that the Personal Information we collect, use and disclose is accurate, complete and up-to-date. However, because the accuracy of the information we store is dependent on the information you provide, we encourage you to regularly review and update your Personal Information. If your Personal Information requires updating, or there are any errors in your Personal Information:

(a) where possible, update your Personal Information via the Application or Website; or(b) email [email protected] to make a request for your Personal Information to be updated.

11 Privacy Complaints

11.1 If you believe we have breached your privacy rights at any time, please send us an email at [email protected] so we can investigate and respond to you. All such enquiries or complaints will be taken seriously and handled with impartiality and discretion. If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event, and your concerns about what was said or done.

11.2 If you have complained about something that is not covered in the relevant privacy laws, we will explain why we are unable to take further action. Please allow 7 days for us to investigate and respond to any privacy complaints. If you have any other questions, please feel free to contact us at:

Email: [email protected].auMail: The Privacy Officer,  5/18-20 Bateman Avenue, Albion Park Rail 2527, Sydney, Australia

12 Residents in the European Economic Area

12.1 This Privacy Policy also applies to residents of the European Economic Area in compliance with the GDPR.

12.2 In addition to the matters already set out in this Privacy Policy, if you are a resident of the European Economic Area you are protected by specific Regulations set out in the GDPR which includes the following:

(a) You have the right to access your Personal Information at any time and enquire as to exactly what information we are holding about you;(b) You have the right to rectify or change your personal information at any time;(c) You have the right to request deletion of your personal data at any time unless we are required to hold your data for legal or regulatory reasons;(d) You also have the right to restrict whatever personal information we hold on you;(e) You have the right to request the transfer of your data to a relevant third party;(f) You have the right to object to your personal information being used in a way that you do not like and request that we stop doing so. We will fulfill your request unless there is a legal or regulatory reason not to; and(g) You have the right to make a privacy complaint if you feel we are misusing your data. We will respond in the same way as we will for residents of any other country as set out in this privacy policy.

If you wish to exercise any of the rights set out above, please contact us at:

Email: [email protected].auMail: The Privacy Officer,  5/18-20 Bateman Avenue, Albion Park Rail 2527, Sydney, Australia

This policy was last updated on 25 July 2023.